Terms and Conditions 2017-08-01T17:15:13+00:00

Terms & Conditions

PLEASE READ THIS DOCUMENT CAREFULLY ! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ORDER/KEEP YOUR PRODUCT.

Orders

Making a purchase on face-tanning.com could not be easier – browse our catalogue, find the items you need and click ‘add to cart’ and select your delivery country. Once you have finished proceed click ‘checkout’ – either sign up and register for an online account or checkout as a guest.

Shipping, handling and tax are additional unless otherwise expressly indicated at the time of sale. So, your total price will include the price of the product plus any applicable sales tax. Such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. For orders made from the UK or the European Union, 20% VAT is added.

Transactions placed on our website are coded using a 128 bit SSL encryption key. Atos provide the payment gateway (including 3D Secure – Verified by Visa, Mastercard SecureCode) with transactions being processed by Banque Populaire Atlantic.

Delivery

The standard rate (please report to shipping page) is a 24/48-Hour service (subject to stock) that covers delivery to UK, FRANCE, ITALY, SPAIN, GERMANY, HOLLAND, PORTUGAL, BELGIUM, LUXEMBOURG. Later delivery times may apply for islands and the Isle of Man,or for countries which can be delayed by Customs. We aim to fulfil all orders within 30 days. If there are any significant delays we will be in touch with you. Please contact customer service.

Returns & Replacements

Under the Distance Selling Regulations you have 14 working days (beginning the day after receipt) to cancel your purchase. If you’re not completely happy within 14 days from placing an order with face tanner.com, you’ll receive your money back – no questions asked. After product’s receiving confirmation from our customer service.

In this case, we will provide a full refund but you must return the cancelled items to us at your cost.

It is very important that any items that are said to be faulty (or cancelled) are returned to us packed as they arrive to the customer, to ensure they are received unbroken for inspection and testing. No returns will be refunded or changed if sent back in bags or unboxed. All returns should be sent to the following Returns Address (unless otherwise stated) : Foxof-face tanner, 12 rue rodin, 44100 Nantes (France). In warranty period, please note the return of non faulty goods will incur a restocking charge of 10% (ex vat) plus the original delivery charge.

The limited warranties applicable to Face-Tanning.com product can be found on every product description page or in the documentation we provide with our products.

Privacy and Security

Face Tanner.com do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details. Data collected by this site is used to :

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes

Company Details

We have been trading for over 9 years, our details are as follows:

Company Name : FOXOF-SIRET : 518847967 VAT REGISTRATION # : FR518847967

Address : FOXOF(face tanning.com)- 12 rue rodin, 44100 NANTES, FRANCE

Phone # : +33953374279

There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence. There is no shop front or customer service facility available at our warehouse.