PLEASE READ THIS DOCUMENT CAREFULLY ! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ORDER/KEEP YOUR PRODUCT.
Making a purchase on face-tanning.com could not be easier – browse our catalogue, find the items you need and click ‘add to cart’ and select your delivery country. Once you have finished proceed click ‘checkout’ – either sign up and register for an online account or checkout as a guest.
Shipping, handling and tax are additional unless otherwise expressly indicated at the time of sale. So, your total price will include the price of the product plus any applicable sales tax. Such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. For all orders a 20% VAT rate is added. The customer is responsible for any cost due to customs or local taxes, for delivery and in case of return of the product to our company. Customs costs have to be payed directly at the request of your local customs office.
Transactions placed on our website are coded using a 128 bit SSL encryption key. Atos provide the payment gateway (including 3D Secure – Verified by Visa, Mastercard SecureCode) with transactions being processed by Banque Populaire Atlantic.
Coupon policy: please refer to this section.
The standard rate (please report to shipping page) is a 24/48-Hour service (subject to stock) that covers delivery to UK, FRANCE, ITALY, SPAIN, GERMANY, HOLLAND, PORTUGAL, BELGIUM, LUXEMBOURG. Later delivery times may apply for islands and the Isle of Man, or for countries which can be delayed by Customs. We aim to fulfil all orders within 30 days. If there are any significant delays we will be in touch with you. Please contact customer service.
Returns & Replacements
Under the Distance Selling Regulations you have 14 working days (beginning the day after receipt) to cancel your purchase. If you’re not completely happy within 14 days from placing an order with face tanning.com, you’ll receive your money back – no questions asked. After product’s receiving confirmation from our customer service.
In this case, we will provide a full refund but you must return the cancelled items to us at your cost including any customs or local taxes.
It is very important that any items that are said to be faulty (or cancelled) are returned to us packed as they arrive to the customer, to ensure they are received unbroken for inspection and testing. No returns will be refunded or changed if sent back in bags or unboxed. All returns should be sent, free of customs or local taxes, to the following Returns Address (unless otherwise stated) : Foxof, 12 rue rodin, 44100 Nantes (France). In warranty period, please note the return of non faulty goods will incur a restocking charge of 10% (ex vat) plus the original delivery charge.
The limited warranties applicable to Face-Tanning.com product can be found on every product description page or in the documentation we provide with our products.
Privacy and Security
Face Tanner.com do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details. Data collected by this site is used to :
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
We have been trading for over 9 years, our details are as follows:
Company Name : FOXOF-SIRET : 518847967 VAT REGISTRATION # : FR518847967
Address : FOXOF(face tanning.com)- 12 rue rodin, 44100 NANTES, FRANCE
Phone # : +33953374279
There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence. There is no shop front or customer service facility available at our warehouse.
We are aware that protecting your privacy is essential to build a long lasting relationship with you. We are committed to adequately treat the information you provide. FOXOF company processes personal data of internet users as a data controller.
What are the data we collect good for?
Information and collecting of information regarding yourself (name, surname, delivery/billing address, email) is mandatory within the framework of distance selling (processing, delivery, invoicing). We may also collect the data you have voluntarily filled in and sent us through our contact form. The purpose of the processing of personal data is to respond to your requests. Therefore, they are mandatory. Only a qualify and concerned personnel have the access to these data. We do not rent nor sell your personal information to anyone.
How are your information protected?
As part of the execution of our services, we give the highest importance to the security of your personal information. Under our obligation of means, we are committed to take all appropriate precautions and to implement all appropriate technical and organizational measures to ensure the highest level of security in order to protect these personal information against tampering, destruction, misuse and unauthorized access.
In any case, we never have the access to your payment details (credit cards, paypal, etc.). Personal data are stored on hosting servers exclusively situated in the European Union and FOXOF company is committed not to transfer these internet user personal data to hosts in a third country.
Clarifications about cookies
Browsing on our website is likely to cause the installation of cookie(s) on the computer of the internet user. A cookie is not a file that allows the identification of the user. Its function is to register the information regarding the navigation of a computer on a website. The data collected are intended to facilitate the subsequent browsing on the website as well as to allow visit measurement operations (via third-party tools like Google Analytics). These third-party tools respect the GPDR.
What are your rights?
At any time, << you have the right of accessing, modification, rectification, opposition, limitation of treatment, portability and deleting data regarding yourself (art 34 and 36 of the law « Computing and Liberties » from January 6, 1978) >>. For this, make a written request to our customer service (see Contact). You can also delete directly the data on your customer account (the one you created through your delivery order). At your request we commit to destroy all copies of your personal data without any delay.
Links to other partner sites are available on our website. Face Tanning.com disclaims any responsibility if the content of these sites violate the law and regulations in force.